The paper jam issue often occurs with printers. If your Brother printer is stuck due to paper jam issue and you are looking for help to fix it. Just below here you will get the troubleshooting steps. If you get trouble to follow the steps try to get help through brother printer support. Trained experts of Brother Printer tech support will fix paper jam issue in short time duration.
Troubleshoot steps for paper jam:
When the paper jam issue occurs with HP printer you will get led indications on the control panel as shown in the figure.
Step 1. Open the printer from cover and leave printer to cool down for 10 minutes.
Step 2. After 10 minutes take out the drum unite with toner cartridge assembly. Pull out the jammed paper with the assembly. You can also pull out the paper by opening the paper tray.
Step 3. Now close the front cover of the printer.
Step 4. Completely remove the paper tray from the machine.
Step 5. Use both hands to remove jammed paper from the printer, if you use one hand may possible paper will turn in the piece.
Step 6. Open the back cover of the printer.
Step 7. Open the fuser cover by pull down the taps from left &right-hand side.
Step 8. Pull out the paper by both hands from fuser unit.
Step 9. Close both back & fuser cover.
Step 10. Open the duplex tray and remove the jammed paper.
Step 11. Ensure that the jammed paper remove completely from the printer.
Step 12. Now put the duplex tray in the printer.
Step 13. Push the green lock lever and take out the toner cartridge drum. Clean the jammed paper if remain inside the drum.
Step 14. Again put the cartridge back and lock it.
Step 15. Put down the toner cartridge assembly back to the printer and close it.
Step 16. Ensure that the error LED is off. The ready LED lights are on.
If the ready LED lights are not getting turn on then don’t worry. Go to the turn on button and press it.If you are unable to resolve it you can ask for help through Brother Customer service. The tech support experts of Brother Printers will help you 24 X 7 to fix it. You can try Brother Printer tech support number to reach to customer care team.