There is no need to worry if your Western Digital (WD) external hard drive suddenly stops working or cannot be recognized even the light stays to blink. As the first solution, it is highly advised to get in touch with Western Digital tech support as the skilled technicians will provide an instant solution to the issue without any trouble. Or the other way round, you can simply try to perform the troubleshooting steps given in this blog.
It might be possible that your drive has been out of order and you would have lost your crucial data. To rectify such troublesome situation you just need to follow the quick fixes. There can be many reasons behind your drive not being recognized, so it’s better to delve into the issue and then find the suitable fixture.
Steps to Fix WD External Hard Drive Not Recognized Issue
Change the USB Port: try changing the USB port or connect it with another new cable to see whether it gets recognized or not.
Remove any virus: it is also possible that any active virus or malware present in the device might be causing the drive to not appear. The best option is to use a high quality and powerful antivirus that will clean any possible threats from the device in the first run.
Turn on USB Root Hub: for doing so you will need to go through the listed steps.
- Click start and type ‘devmgmt.msc’ and press enter
- Expand the universal serial bus controller by opening the device manager
- Right click on the USB root hub > click properties then power management
- Uncheck Allow the computer to turn off this device to save power
You can also fix the problem without losing any data and format the drive. For that, you will need to change the drive letter and path to get it recognized or asking the computer to show all hidden devices. Moreover, in case of data loss, you can recover it too. If any of the steps seem difficult to you or create confusion then try taking help from WD customer care which stays online 24×7.